12-Month Warranty
On Every Device
Precision engineering meets uncompromising support. Our warranty is a technical commitment to performance, longevity, and structural integrity.
Repair, Not Replace
We reject the culture of disposability. Our engineering philosophy treats every Brio device as a permanent asset, not a temporary commodity.
Instead of whole-unit swaps that lose your data and create industrial waste, our technicians perform component-level restoration. We isolate individual failures—down to the resistor—and rebuild the original hardware to factory specifications.
Diagnostics
System-wide forensic analysis utilizing proprietary thermal imaging and voltage mapping to identify the root cause.
Component Repair
Micro-soldering and mechanical restoration performed in ISO-certified clean rooms by Tier-1 technical engineers.
40-Point Verification
Exhaustive stress-testing under peak thermal and processing loads to ensure long-term stability and performance.
Coverage Hierarchy
Technical Turnaround
Logic Board
Full Component Coverage
Battery Health
Under 80% Capacity
Display Unit
Dead Pixels / Backlight
I/O Ports
Mechanical Failure
Service
Boundaries
Transparency is our standard. We define our coverage limits to ensure technical clarity for every hardware owner.
| In-Scope (Covered) | Out-of-Scope (Not Covered) |
|---|---|
| Spontaneous Circuit Failure | Accidental Liquid Ingress |
| OLED Burn-in (First 12 Months) | Cosmetic Scratches / Dents |
| Haptic Engine Malfunction | Unauthorized Third-party Repair |
| Biometric Sensor Errors | Operating System Software Mods |
72-Hour
Technical Turnaround
From the moment your device arrives at our facility, the clock starts. Our streamlined logistics and local technical hubs ensure you are never without your primary tool for long.